Customer Service

HOME DELIVERY

If you could leave a container with lid out on your doorstep for us to place the order in.  If you have ordered products requiring refrigeration please provide an esky for us to place these items in to assist in keeping these cold.  We ask for you assistance with this as it allows us to keep our overheads to a minimum and therefore continue to provide a value for money home delivery service with only a minimum spend of $10.00.  

Our delivery times will be between

4am - 7am Monday to Friday Deliveries
4am - 9am Saturday Deliveries


COMMUNITY FUNDRAISING

This is something we really believe in.  As a family with 3 children involved in schools, kinders and various local sporting groups we appreciate what it takes to run these organizations and also what families are asked to contribute thru fundraising.  When you place your order you can nominate your prefferred community group.  In our own case we have about 6 or 7 to contribute to.  10% of all sales will be donated by us to your nominate group.  Our target is have 500 customers in 12 months.  To give you an idea of what can be raised with this many customers contributing, based on only minimum $10 (this is just a loaf of bread and 2lt of milk) order 3 times a week.  The total amount of money raised and funded back into our community would be $78,000.00 per year.  Thats a lot of chocolate bars, sausage sizzles, raffle tickets or trivia night attendances!  So please refer our service on to your neighbours, friends etc.  The more customers the more funds we can raise.  Remember we all need Bread and Milk they are the staples of life.

FEEDBACK GOOD AND BAD

This is a step into the unknown for us so we will appreciate all feedback good and bad.  We know we are not perfect and mistakes may happen.  Please let us know straight away so we can rectify any problems.  Also tell us whats great as well.  The home delivery service will be an evolving entity so your input is important to us.

OTHER

Once we believe the home delivery service is working well our intention is to expand to delivery zones and to also add products from other like minded producers and farmers like ourselves.